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HOW DO I PLACE AN ORDER ONLINE?
Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the "Add to Cart" button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed.
If you experience any difficulties, please click this link → ASSIST to start conversation. Our Customer Service Team Representative will reach out within 24 hours.
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HOW LONG CAN I EXPECT DELIVERY TO TAKE?
Your order will be filled as promptly as possible (please allow between 3-5 business day for most orders). We will notify you as soon as possible of any delays.
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WHAT ARE MY SHIPPING OPTIONS?
All domestic Details by Oksana orders are shipped USPS Priority Mail & can take 5 -10 business days. Longer for end of year holidays. Please plan accordingly.
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HOW DO I CALCULATE SHIPPING?
All shipping charges are calculated in the shopping cart according to weight.
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HOW CAN I CHECK THE STATUS OF MY ORDER?
Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order, you can DM us on Instagram, Monday through Friday, 9 a.m. - 5 p.m. PST. We will respond within 24 hours.
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WHAT PAYMENT METHODS DO YOU ACCEPT?
Through Shopify, we accept Visa, Mastercard, Discover, American Express, ApplePay, gPay, Meta, PayPal, shop, Venmo, Diners Club.
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WHAT TAX RATE ARE YOU CHARGING?
If you live in or ship your order to STATE, we are required to charge local tax on purchases at the current rate of 10.25%.
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HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?
Once the order has been processed, a confirmation email will be sent to you.
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HOW DO I PLACE ORDER OFF-LINE?
To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then DM us on Instagram to speak to one of our Customer Service Team Representatives.
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WHAT IS YOUR RETURN POLICY?
All Details by Oksana merchandise purchased online must be returned directly to DetailsbyOksana.com.
We are happy to honor any exchanges/returns as long as:
*The item being exchanged/returned is in new condition and accompanied by the original invoice.
*The new item you wish to exchange for is of equal or greater value than the item being returned.
*Your exchange/return request must be made within 7 days of receipt.
Details by Oksana wants you to be completely satisfied with your online purchases. If for any reason you are not, please find your way to the ASSIST link at the bottom of the site to start conversation, then obtain a Return Authorization Number (RAN). In order to issue your RAN, we will need the following information:
Your RAN and the address of where to return the item(s) will be issued via email. Or by phone if necessary.
Please write this number on your invoice and the outside of the box.
All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your exchange/refund within 7 (seven) business days.
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HOW SHOULD I SHIP MY RETURN?
You may ship your return as soon as you have received your RAN (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
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WHAT IF THE ITEM(s) I ORDER ARRIVED DAMAGED DURING SHIPPING?
In cases where orders totaling:
- $0.01 t $100.00 before S & H arrive damaged - we ship Priority Mail with USPS, which includes limited insurance coverage up to $100; kindly, file a case with USPS for purchases up to $100 and order another item(s) on our site; if you no longer have the package order arrived in, DM us on Instagram and one of our Customer Service Representatives will respond to you with tracking number within 24 hours
- $100.01 to $250.00 before S & H arrive damaged or get lost in the mail, please click on this link → ASSIST to start a conversation; once we have all pertinent information, a decision on how to proceed will be made within 7 (seven) business days from the time we received all of the information from you about what happened and USPS; every situation is different, therefore, the resolutions will differ; please contact us within 7 (seven) days of receiving the damaged package;
To recap, within 7 business days of you receiving the order, click on this link → ASSIST, tells us a much as you know to assist us in making an informed decision; we may contact USPS for additional information; a decision will be reached within seven business days of us obtaining confirmations from USPS, if needed
- $250.01 to $ ∞ before S & H arrive damaged or get lost in the mail, please click on this link ASSIST to obtain your RAN from Customer Service Department; we will not be able to process any returns/replacements without this number.
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HOW DO I PLACE A NEW ORDER IN AN EXCHANGE?
Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.
After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.
Your exchange will not be shipped until we have received full payment for this balance.
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Warmly,
