DETAILS by OKSANA & DETAILSbyOKSANA.COM TERMS & CONDITIONS

PURCHASING:

Details by Oksana hereby expressly warrants that all items sold are new and in ‘mint’ condition when shipped. All items shipped are photographed prior to shipping to verify condition as sent. Purchaser should be aware that title to goods purchased is retained by Details by Oksana until goods are paid for in full by the purchaser. If Details by Oksana items are purchased for purposes of export, purchaser must obtain from the Federal Government, certain export documentation before shipping to a foreign country. DetailsbyOksana.com warranties for the exchange, adjustment or repair of exported goods from any of the Details by Oksana may vary or even be null and void when shipped to a foreign country. If you have questions, please inquire. Any and all liability is only for the Margaret Rowe Couture Jewelry items purchased.

 

PRICING DISCLAIMER:

Details by Oksana prices are subject to change. For all prices and products, Details by Oksana reserves the right to make adjustments due to errors, changing market conditions or typographical errors in advertisements.

 

SHIPPING:

Items purchased from Details by Oksana are shipped via United States Postal Services (USPS). USPS ships domestically in the United States as well as internationally. All packages can be tracked at www.USPS.com, given the tracking number emailed to purchaser after shipment date. All shipments are sent via mail (3-7 business day delivery) unless otherwise specified.

 

DAMAGE:
If an item has been damaged in transit, please contact Details by Oksana and the shipper (usually USPS) immediately. Keep all original packing material. The shipper will pick up the item for inspection. Do not return the item to Details by Oksana as this will void the insurance. Any item returned to Details by Oksana must be in the same condition as sent to purchaser without any adjustment or alteration to the item. A refund will not be issued for any item that has been damaged or altered. 

 

RETURNS: 
If you are returning any merchandise from Details by Oksana, please note and follow the Returned Merchandise Guidelines below:

1. Please contact our Customer Service Team via email, guidance@detailsbyoksana.com, with regard to a return prior to shipping to receive an RMA (Returned Merchandise Authorization) form. If you do not have an RMA, DO NOT SHIP. All RMAs are to be returned from the customer via USPS Mail, unless otherwise confirmed by Details by Oksana.

2. All items to be returned must be returned within seven (7) days from the USPS tracked, confirmed date of delivery. 

3. Upon return of the item(s) undamaged, purchaser will be issued a credit toward future purchases at DetailsbyOksana.com or with Details by Oksana only, less a 15% restocking charge. Return stocking charge may vary on a case by case basis; however, due to the nature of the hand-made, custom pieces sold at DetailsbyOksana.com, we can only issue a ‘credit’ toward future purchase(s), not a ‘refund’ of the amount of purchase.